Guadalupe Díaz Tello

Executive Secretary of the General Director for Economic Negotiation Affairs.
National Directorate of International Trade Negotiations
(DINECI)

•Manipulate the telephone exchange, connecting the calls to the different corresponding extensions.
•Assist the General Director.
•Management and coordination of agenda, calls, events, among other activities related to the position.
•Support in the quotation process and purchase orders of the department.
•Coordinate transportation and lodging for the Director's trips and his delegation to other countries.
•Prepare and control correspondence.
•Control the stationery and photocopy consumption record.
•Provide information in services with the required guidance.
•Maintain a daily control of the calls made and received.
•Receive and send both the correspondence and the documentation of the department.
•Keep the equipment and workplace in order.
•Report any anomaly to the immediate boss.
•Present report of letters and activities carried out, if necessary or requested by the immediate boss.
•Register each document.

Training Department Support for Courses:

• Updates and Trainings
• Monthly Metrics
• Personnel Motivation Management
• General Performance Reports of the Team
• Trainings
•Customer service
• Employee Incentive Programs

New Staff Trainer and Staff Updates:

• Coordination of Training Support Material
• Follow-up of Documentation of Interest

Job Duties and Responsibilities:

1. Report to work on time and as scheduled
2. Make sure new hires are properly trained in all client facets of customer service/sales
3. Review employee learning methodology and nesting performance
4. Participates in regular meetings and communicates opportunities for process improvement
5. Complete administrative duties such as: attendance record keeping, managing completion of LMS courses, post-training follow-up sessions, call monitoring and others
6. Identify training areas of opportunity and work to resolve issues
7. Assist trainees/nesters on the Production floor and provide support as needed
8. Maintain database of each new hire class.